AI-Powered Customer Service Robots in Retail Stores

Sam Goundar, Ravi Samikannu, Saravanan Murugesan, R. Pavithra

Abstract


AI-powered customer service robots are reshaping the retail landscape by enhancing customer engagement and operational efficiency. This paper explores the functionalities and applications of these robots in retail environments, focusing on their roles in providing information, assisting with transactions, and improving the overall shopping experience. Through case studies, the paper highlights the benefits of deploying customer service robots, including increased customer satisfaction, reduced wait times, and operational cost savings. Additionally, challenges related to user acceptance, technical limitations, and integration with existing systems are discussed.

Keywords


AI, customer service robots, retail, customer experience.

References


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