Smart Automation in Banking: Enhancing Customer Experience

Evelyn Kim, Jueying Li

Abstract


Smart automation in banking is reshaping the customer experience by streamlining processes and providing personalized services. This paper explores the various applications of automation technologies in banking, focusing on their impact on customer interactions, service delivery, and operational efficiency. Through case studies, the paper highlights the benefits of smart automation, including improved response times, enhanced service personalization, and increased customer satisfaction. Additionally, challenges related to implementation, technology integration, and customer acceptance are discussed.

Keywords


smart automation, banking, customer experience, service delivery.

References


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