Smart Hospitality: Integrating IoT for Guest Satisfaction and Efficiency

Marten Tanuja, Saravanan Murugesan

Abstract


Smart hospitality, driven by the integration of IoT technologies, is enhancing guest satisfaction and operational efficiency in the hospitality industry. This paper examines the methodologies and applications of IoT in various aspects of hotel operations, including room automation, energy management, and guest services. Through case studies, the paper highlights the benefits of adopting smart hospitality solutions, such as increased guest engagement, improved operational efficiency, and enhanced sustainability. Additionally, challenges related to data security and system integration are discussed.

Keywords


smart hospitality, IoT, guest satisfaction, operational efficiency.

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